Frequently Asked Questions
Click an item below to see more info for a specific frequently asked question
It’s simple! Call us at 1-602-956-0222! We are always around and want to help you determine what is best for you. Or click here and sign up for a new client special. You will enter our online reservation system and create an account. Brand new to Pilates? We recommend a private introductory session at over 60% off to get oriented to the method and studio.
If you have any questions, contact us, and we will be happy to assist you.
What if I have an injury or am currently in Physical Therapy? Can I still take Pilates?
What to do if the website login/register page on my mobile device is not working?
- the Mindbody app on our website works best through Chrome. If you have that available use that!
- Try turning your phone on and off if you haven’t already. That tends to re-set things for the better
- If you still can not login mobile here is the link the PC version – this is not ideal for mobile unfortunately: https://
clients.mindbodyonline.com/ classic/mainclass?fl=true& tabID=7
What is Your Cancellation Policy?
We require clients to cancel at least eight (8) hours prior to class without penalty. Cancellations must be made online through our online booking solution. All late cancels and no-shows will be charged $10.00 or $15.00 respectively. A class is also deducted from your account for any missed classes.
How to Cancel Membership / Auto Pay?
Please stop by the studio in person anytime from 9 AM thru noon and 1 PM thru 6:30 PM to let the manager on site know. We will ask you to complete a client exiting questionnaire and go over early termination guidelines if you are in the middle of a contract.
Account Holds / Vacation / Medical Leave Request
How do I see how many visits I have remaining?
You can access your account information by logging in here and clicking on “Passes” to see your contracts or “Purchases” to see past purchases.
I am on a 4, 8 or 12 session plan but was charged for an extra "member perk" class - why is that?
When Do You Publish Your Class Schedule?
The studio schedule is released for booking by the middle of each month for the next month following. You may book up to two weeks in advance. When you book your class, please arrive 10 minutes early to sign in and set up.
Do You Have Lockers and Showers?
We do not have showers and utilize our bathroom or office as a changing area. We have cubbies to place any personal belongings in during class.
What should I wear to class? What should I bring?
Please bring a bottle of water, a towel perhaps and get excited! We do have water for purchase at the studio. Try to wear tight-fitting exercise clothing that allows you to sweat. Come with an open mind and be prepared to move your body and have fun.
How Often Should I Practice Pilates?
A successful pilates practice requires consistency and commitment. To experience the true benefits of Pilates, we recommend practicing three to five days per week. A practice of two to three days per week, if consistent, will create transformation over time. Develop consistency in your practice and you will see results. If you are active in other activities outside of Pilates (running, tennis, etc.) two sessions per week may be plenty, depending on your goals.
What if I Am Not That Flexible?
Flexibility is something Pilates gives you so you don’t have to be flexible to begin. One of the main benefits of Pilates is that it brings flexibility to the body. When you sit a lot during the work day, or when you’re engaging in repetitive motion activities, you’re shortening your muscles. Pilates allows you to lengthen, expand and release toxins that build up during these activities.
I arrived a few minutes late to class and the door was locked. Why is that?
We are so sorry. It’s our priority to honor and respect our student’s time. Therefore, we promptly begin and end class on time, and we lock the door after 5 minutes into each class out of respect to the students who are taking class. Please show up to class at least 5 – 10 minutes early so that we can provide a timely and enjoyable class for everyone.
I am new to Pilates. Anything I should know?
Yes. We have an encouraging environment where all levels and abilities can participate together. Ask one of our Pilates instructors or front desk personnel for the best class to fit your needs.
What Are Some of the Benefits of Pilates?
Some of the significant benefits include stress reduction (if you allow it), elimination of back pain, weight loss by building muscles mass, increased blood circulation, improved flexibility, increased strength, improved sleep and relaxation.